FAQs

Q: Where are you located?
A: Rewatch Classic TV is proudly based in the United States, just south of Seattle, Washington.

Q: How long does shipping normally take?
A: We ship most orders via USPS First Class Mail. Orders containing more than 12 discs are typically shipped via USPS Priority Mail.

Delivery times vary based on several factors, including product availability, order size, your location, and the payment method used.

If a title is already in stock, it will generally ship more quickly. Larger sets that must be created may require additional processing time. Please also note that high order volume and holiday periods may affect turnaround times.

Payment Processing Times:

• Credit/Debit Card (via Autobooks): Typically clears within 2–3 business days (Monday–Friday)
• Zelle or Amazon Electronic Gift Card: Received the same day, allowing for faster processing
• Checks & Money Orders: Additional time is required for mailing and processing

Once payment has been received, your order will be prepared and shipped promptly. A USPS tracking number will be emailed to you when your package ships.

Thank you for supporting our small business—it is truly appreciated!

Q: What is your turnaround time? When do you ship orders?
A: We strive to ship orders as quickly as possible, often the same day payment is received. Orders are processed in the order they are received. During busy periods, weekends, and holidays, processing may take an additional 24–48 hours.

You will receive a shipping confirmation and tracking number once your order has been mailed. Tracking is currently available for U.S. shipments.

Q: Why do you have negative BBB reviews? Are you a scam?
A: Absolutely not. Rewatch Classic TV is a legitimate business, and customers receive the products they order.

In 2025, Rewatch Classic TV came under new ownership. Prior to that, the previous owner experienced significant health challenges that unfortunately led to delays in fulfilling some orders. Since taking over, the new owner has worked diligently to resolve outstanding issues and improve customer service.

Please note that BBB reviews remain attached to a business even after ownership changes, which means some older reviews do not reflect the current operation. We are committed to providing excellent service and earning your trust.

Q: Are all of your DVDs original studio-release DVDs?
A: No. Many of the rare and hard-to-find programs we offer are not commercially available from the studios.

We strive to provide the best video and audio quality possible. Most titles rate between 9 and 10 out of 10 in quality, while some rare material may be lower due to the availability of source materials. Whenever possible, quality concerns are noted in the product description.

Please review our Legal Disclaimer for additional information.

Q: Do your DVDs include cases and artwork?
A: No. All DVDs are shipped in protective paper sleeves without artwork or cases. This helps reduce shipping costs and avoids issues that can occur with printed inserts and ink transfers during storage and shipping.

Q: Can I request a show that is not listed on your website?
A: Absolutely! We welcome special requests and are always happy to search for hard-to-find titles. Simply email us at RewatchClassicTV@gmail.com and we'll do our best to help.

Q: Are your DVDs in English? Do they include subtitles?
A: All DVDs are in English. Most titles do not include subtitles, including closed captioning for the hearing impaired, unless specifically noted in the product description. Please review the title listing for details.

Q: Will your DVDs work outside the United States and Canada?
A: Yes. Our DVDs are region-free and will play on most DVD and Blu-ray players worldwide, as well as many computers, PlayStation, and Xbox systems.

Most DVD players manufactured in the last 20 years support DVD-R media. If you are unsure, please consult your owner's manual before ordering.

Q: Do you offer refunds?
A: Due to the nature of our products, we do not offer refunds or store credits.

However, we will replace any defective disc. Replacement discs are limited to one replacement per defective disc. If playback issues continue after a replacement has been provided, it is generally an indication that the playback device is not compatible with DVD-R media.

Q: I overpaid using an Amazon eGift Card. How do I receive my remaining balance?
A: Any overpayment made through an Amazon eGift Card will be applied as store credit. A coupon code for the remaining balance will be emailed to you and can be used toward a future purchase.

Q: Is my order secure?
A: Yes. Our website uses secure encryption technology to protect your personal information.

Your privacy is extremely important to us. We never sell, rent, trade, or share your personal information with any third party.

You can shop with confidence at RewatchClassicTV.com.

Q: My DVDs seem to be missing episodes. What should I do?
A: Some titles are incomplete collections and contain only the episodes currently available. These listings are identified as such in the product description.

If you purchased a complete series, please check the DVD menu carefully. Some menus contain multiple pages that require selecting a navigation arrow to view additional episodes.

If you still believe episodes are missing, please contact us and we'll be happy to assist.

Q: It's been a while and my DVDs haven't arrived. What should I do?
A: First, please verify that payment has been successfully completed and processed.

If you paid by credit or debit card, please check for your payment confirmation email. Processing times vary depending on the payment method used.

If your order has shipped, use the tracking number provided in your shipping confirmation email to monitor delivery status. If you have concerns, please contact us and we will gladly assist you.

Q: How fast will I receive my order?
A: If an item is in stock, it will typically ship within one business day after payment clears.

Most U.S. customers receive their orders within approximately one week of shipment. International orders may take longer due to customs processing and handling by multiple postal services.

To avoid delays, please ensure that your shipping address is complete and accurate, including apartment, suite, or unit numbers where applicable.

Once a package has been accepted by USPS, delivery times are outside of our control.

Q: Will your DVDs play in my DVD player?
A: Approximately 90% of DVD players, Blu-ray players, PlayStation systems, Xbox systems, and computer DVD drives will play DVD-R discs without issue.

We use high-quality DVD-R media for all recordings. Because compatibility varies by manufacturer and model, we strongly recommend checking your owner's manual before ordering.

It is the customer's responsibility to verify compatibility with DVD-R media prior to purchase. Due to our no-refund policy, compatibility issues are not eligible for refunds.